Support

Contact

Email support requests to hello@mcmedia.io. For app or TestFlight issues, please include your device model, iOS version, TestFlight build number if available and a short description of what happened.

We usually reply within 2 business days. During beta, complex bug reports or access issues may take longer while the build is being tested and adjusted.

App and beta support

Beta support covers TestFlight invitations, installation issues, bug reports, account or waitlist questions and feedback about the pre-launch app experience. Beta access, feature scope, connectors, pricing and availability may change before public launch.

No medical emergency channel

Arc support is not a medical emergency channel and does not provide diagnosis, treatment, medical advice or individual care decisions. In an emergency, contact your local emergency services. For medical questions, contact a qualified healthcare professional.

Privacy

Support requests are handled by email and used to answer the request and operate Arc support. Please do not send lab reports, diagnoses, raw health exports or other sensitive health information by email. The marketing website does not process app accounts, workout history, lab values or other health data.

For details, see the German Datenschutzerklärung and the English privacy summary.

Legal links

See also Terms / AGB and Impressum.